"As a business of people serving people, the hotel industry thrives because our people are at the core of the industry. We proudly invest in the women and men who are the backbone of the hospitality industry and ensure they have the training, skills and resources necessary to earn promotions and climb the ladder from entry level to management, upper management, senior executives and on to the C-Suite."
Joori Jeon, Executive Vice President and CFO, American Hotel & Lodging Association
Competency-Based Occupational Frameworks
In collaboration with the Urban Institute, we offer national frameworks for occupations in this industry that are consensus based, meaning they are drafted in cooperation with employers, educators, and other workforce and training experts. Employers and businesses can use these frameworks to fast-track the development of their registered apprenticeships. The frameworks are competency based rather than time based, meaning that abilities are emphasized over memorized knowledge or skills. The result is high-quality, competency-based occupational frameworks (CBOFs) that are freely available for all to use. CBOFs are available for the following occupations:
Hospitality Industry Resources
- Preparing for an Aging Workforce: Retail and Hospitality Industry Toolkit
- Creating Opportunities for Youth in Hospitality
- Foundational Skills in the Service Sector
- Hospitality Industry Competency Models
For more resources, program examples, and marketing materials, go to the Hospitality Community of Practice page.