Office Meeting

Registration Agency

    Program Administration
  • Registered Apprenticeship Standards
  • Occupations and Approaches of Registered Apprenticeship Programs
  • Understanding Davis-Bacon for Registration Agencies
  • Service Excellence: Providing Quality Customer Service in the Registered Apprenticeship Ecosystem 
    SAA Specific Information
  • The WIOA Credential Attainment Rate & Longer-Term Registered Apprenticeship Programs
  • Working with Multi-State Navigators
Program Administration
Registered Apprenticeship Standards

This module covers the labor standards for the registration of apprenticeship programs as outlined in 29 C.F.R. Part 29.5. It explains the Apprenticeship Standards outlined in the federal regulations and identifies resources that are available to help develop Registered Apprenticeship Standards.

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Occupations and Approaches of Registered Apprenticeship Programs

This module identifies and defines the three training approaches to Registered Apprenticeships and elaborates on how occupations and time frames are selected for registered apprenticeships. It also explores examples of Registered Apprenticeship programs and the impacts on business.

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Understanding Davis-Bacon for Registration Agencies

This microlearning introduces the Davis-Bacon Act and the impact of its standards on registered apprenticeship programs. Designed to be completed in 15-20 minutes, the training aims to clarify what is required to uphold Davis-Bacon standards in registered apprenticeship programs. The module includes relevant scenarios and guidance for working with partners to implement standards.

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Service Excellence: Providing Quality Customer Service in the Registered Apprenticeship Ecosystem 

Quality customer service is critical to expand registered apprenticeship and reach registration agency goals. This course explores important concepts in customer service, and leaders from registration agencies provide their perspectives on how to best support registered apprenticeship customers. You will also find practical tips for managing competing priorities and opportunities to apply the information you learn to realistic customer scenarios.  

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SAA Specific Information
The WIOA Credential Attainment Rate & Longer-Term Registered Apprenticeship Programs

WIOA-funded service providers should not be hesitant about supporting longer-term Registered Apprenticeship programs due to perceptions of negative outcomes associated with the WIOA Credential Attainment Rate (CAR). This short presentation addresses interim credentials and industry-recognized credentials that count positively towards the CAR. Please select the link to view Office of Apprenticeship (OA) Circular 2016-03 and OA Bulletin 2010-19 referenced in the video. To read a report on background of the workforce system’s baseline knowledge of RA, please visit: Workforce System Registered Apprenticeship Baseline Knowledge Assessment Report.

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Working with Multi-State Navigators

An introduction to Multi-State Navigators (MSNs) and their role as liaisons to the State Apprenticeship Agencies (SAAs) in their respective region, supporting SAA compliance with federal regulations governing registered apprenticeship and general expansion of registered apprenticeship. Information on how to contact MSNs and what types of support MSNs provide to SAAs. 

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Contact us with questions or for more information at raacademy@dol.gov